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Shipping & Returns
Shipping Policy
We offer reliable and fast shipping options to ensure your purchase reaches you on time. All orders are processed within 1-2 business days and shipped via standard shipping, which takes 3-5 business days for delivery. We provide tracking information so you can monitor your shipment's progress.
Right to Cancel or Amend Orders
Customers have the right to cancel or amend their orders at any time before the order has been dispatched. To make changes or request a cancellation, please contact our customer service team as soon as possible with your order details.
If the order has already been dispatched, cancellation or amendments may not be possible, and the customer may need to follow our returns process.
For full details on cancellations, amendments, and returns, please refer to our [Terms & Conditions] or contact us directly for assistance.
Note: This policy complies with applicable consumer rights and regulations.
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with our product, you can return it within 30 days of purchase for a full refund or exchange. Please ensure the item is in its original condition and packaging.
To initiate a return, contact our customer service team at hello@assortmentavenue.co.uk with your order details. Refunds will be processed within 5-7 business days after we receive the returned item. Shipping costs are non-refundable. This policy helps us build trust and reassure our customers that they can buy with confidence.
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Liability for Supplementary Costs
While we make every effort to ensure timely and accurate delivery of your order, we cannot accept liability for any supplementary costs incurred by customers due to delayed, lost, or misrouted orders. This includes, but is not limited to, loss of earnings, missed appointments, or additional expenses resulting from delivery issues.
If an order is delayed, lost, or misrouted, our liability is limited to rectifying the issue by resending the order or issuing a refund, as appropriate.
For further information, please refer to our [Delivery & Returns Policy] or contact us directly.