Terms & Conditions

Customer Care

At Assortment Avenue, we are dedicated to providing exceptional customer service. Whether you have a question about a product, need assistance with your order, or require any other help, our customer care team is here to support you.

You can reach us via email at hello@assortmentavenue.co.uk or call us at 01325 605043. We strive to respond to all inquiries within 24 hours.

Privacy & Safety

At Assortment Avenue, we prioritize the privacy and safety of our customers. Our policy is designed to transparently communicate how we handle, safeguard, and utilise your personal information. We employ secure payment verification processes and clearly outline our data collection practices.
Your privacy is paramount, and we are committed to maintaining the highest standards of confidentiality. We aim to earn your trust by fostering a secure online environment and ensuring that your privacy is consistently safeguarded.

Payment Methods

We accept a variety of payment methods to make your shopping experience convenient and secure. You can pay using major credit cards, debit cards, PayPal, and other secure payment options. All payments are processed through secure and trusted gateways to ensure your information is protected.

Wholesale Inquiries

Assortment Avenue welcomes wholesale inquiries and is always looking to form strong business partnerships. If you are interested in purchasing our products in bulk or establishing a wholesale relationship, please contact us at hello@assortmentavenue.co.uk with your business details and requirements. We look forward to working with you to grow our businesses together.

Effective Date: 12 June 2025
Business Name: KIRKSTALL INVESTMENT LTD
Trading Name: Assortment Avenue
Registered Address: 17 Kirkstall Crescent, Darlington, United Kingdom, DL3 9RN
Email: kirkstallinvestment@gmail.com
VAT Registered: Yes — 20%

1. Introduction

These Terms & Conditions (“Terms”) govern the use of our website www.assortmentavenue.co.uk and the purchase of products from Assortment Avenue (“we”, “our”, “us”). By accessing or purchasing from our website, you agree to be bound by these Terms. If you do not agree, please refrain from using the site or making purchases.

2. Use of Website

You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of others. Copying, distributing, modifying, or misusing any part of the site content without prior written consent is prohibited.

3. Products & Availability

All products shown on our website are subject to availability. We reserve the right to discontinue, update, or change product descriptions and prices at any time without prior notice. While we aim for accuracy, minor variations in colour, size, or packaging may occur.

4. Orders & Payment

By placing an order, you confirm that all information provided (including billing and shipping details) is accurate and complete.
Prices include VAT (where applicable).
Payment must be made in full at the time of ordering through our secure checkout system.
We reserve the right to refuse or cancel any order where there is an issue with payment or product availability.

5. Shipping & Delivery

We aim to dispatch all orders promptly, typically within 1–3 working days.
Delivery times may vary depending on location and courier services.
Any estimated delivery dates are not guaranteed and we are not liable for delays caused by third-party carriers.
Risk of loss or damage passes to you once the order is delivered.

6. Returns & Refunds

We want you to be happy with your purchase. If you are not satisfied:

You may return items within 14 days of receipt for a refund or exchange, provided they are unused, unopened, and in their original packaging.
To initiate a return, please email us at kirkstallinvestment@gmail.com with your order number and reason for return.
You are responsible for return postage costs unless the item is faulty or incorrect.
Refunds will be processed to your original payment method within 5–10 working days of receiving the returned goods.

7. Faulty or Damaged Items

If an item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will offer a replacement or full refund once the fault is confirmed.

8. Promotions & Discounts

Promotional codes, discounts, and offers are subject to individual terms and may be withdrawn or amended at any time without notice. Only one discount can be applied per order.

9. Limitation of Liability

To the fullest extent permitted by law, Assortment Avenue shall not be liable for:

Any indirect or consequential loss or damage;
Loss of profit, business, or opportunity;
Delays or disruptions beyond our reasonable control (e.g., courier delays, supply chain issues).

Our total liability for any claim shall not exceed the total amount paid for the product(s) giving rise to the claim.

10. Privacy & Data Protection

Your privacy is important to us. We collect and process personal information in accordance with our Privacy Policy, which explains how we store and use your data when you visit our site or make a purchase.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be resolved exclusively by the courts of England and Wales.

12. Changes to Terms

We may update these Terms & Conditions at any time. Updated versions will be posted on our website with a revised effective date. Continued use of the site after changes constitutes your acceptance of the updated Terms.

13. Contact

For any questions, returns, or customer service enquiries:
📧 kirkstallinvestment@gmail.com
📍 17 Kirkstall Crescent, Darlington, United Kingdom, DL3 9RN

Privacy Policy Effective Date: 12 June 2025 Business Name: KIRKSTALL INVESTMENT LTD Trading Name: Kirkstall Commerce Website: www.assortmentavenue.co.uk. Registered Address: 17 Kirkstall Crescent, Darlington, United Kingdom, DL3 9RN Email: kirkstallinvestment@gmail.com

Purpose of this PolicyThis Privacy Policy outlines how Kirkstall Commerce collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our services. We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Information we Collect. We may collect the following types of personal data: Name, email address, phone number, and business details. Information submitted via contact forms or direct email. Details about your Amazon business (e.g. brand, listings, account performance). Payment or billing information (where applicable). Website usage data via cookies or analytics tools. We do not knowingly collect personal data from individuals under the age of 18.

3. How We Use Your Information. We use your personal data to: Respond to enquiries and provide our services. Fulfil contractual obligations with clients. Process payments and send invoices. Improve our website and user experience. Comply with legal or regulatory requirements. We do not sell or share your data with third parties for marketing purposes.

4. Lawful Basis for Processing. We process your data under one or more of the following lawful bases: Contractual necessity – to provide the services you have requested Legitimate interest – to operate and improve our business Legal obligation – to meet regulatory and tax obligations Consent – where required, for optional communications or marketing

5. How We Store and Protect Your Data Your data is securely stored using encrypted cloud services and internal systems. We implement appropriate technical and organisational measures to prevent unauthorised access, loss, or misuse.We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (e.g. accounting and tax purposes).

6. Cookies and Website Analytics. Our website may use cookies to improve functionality, track usage statistics, and enhance the user experience. You can adjust your browser settings to refuse cookies if you prefer.We may use third-party tools like Google Analytics, which collect anonymised usage data to help us understand how visitors interact with the site.

7. Your RightsUnder UK GDPR, you have the right to:Access the personal data we hold about youCorrect inaccurate or outdated informationRequest data deletion (subject to legal limits)Object to or restrict data processing Request a copy of your data in a portable format To exercise any of these rights, please contact us at kirkstallinvestment@gmail.com.

8. Sharing Your Information we may share your data only with: Service providers (e.g. email platforms, accountants) who help us deliver our services. Legal or tax authorities, when required by law Payment processors, for invoicing and billing purposes. All third parties are required to respect your data and use it only for specified purposes.

9. Third-Party Links. Our website may contain links to third-party websites (e.g. Amazon, payment portals, external tools). We are not responsible for the privacy practices of these sites. Please review their policies before sharing personal data.

10. Changes to This Policy. We may update this Privacy Policy from time to time. Significant changes will be posted on our website or sent via email where appropriate. Your continued use of our site or services after updates indicates your acceptance of the new terms.

11. Contact Us If you have questions about this Privacy Policy or how your data is handled, please contact: 📧 kirkstallinvestment@gmail.com📍 KIRKSTALL INVESTMENT LTD, 17 Kirkstall Crescent, Darlington, United Kingdom, DL3 9RN